Senior Product Designer

Olivia Gallagher

Manchester, UK Available for new work

Designing for decision confidence
in complex systems.

Get in touch →

↓

Capabilities

Product Strategy Systems Thinking Platform Architecture Complex Interaction Design Decision Design Product Operations

Selected Projects

Case Studies

Designing systems where decisions carry real consequences — shaped by complex operational environments.

Deliver My Container

8 min read · B2B SaaS · 2025

Repositioning a Freight Marketplace from Price Comparison to Decision Platform

Product Strategy Interaction Design Decision Design Marketplace Design B2B

The platform helped users find cheaper quotes — but they didn't return. I identified that decisions were driven by risk and clarity, not price, and repositioned the product as a service evaluation and workflow layer.

0 → 1

Canonical Operating Model

Executable Design Epics

View case study →

Deliver My Container

4 min read · B2B SaaS · 2025

Defining the Core System of a Live B2B Logistics Marketplace

Product Strategy System Design Data Model Design Marketplace B2B

The platform could not function as a true marketplace — pricing depended on off-platform clarification. I redefined the core system so jobs became structured, priceable units that could progress into execution.

0 → 1

Core System

View case study →

Deliver My Container

4 min read · SaaS Admin Tooling · 2025

Building the Operational Backbone of a Live B2B Marketplace

Platform Architecture Internal Tooling UX Stakeholder Management

The platform lacked visibility and control once jobs were live. I designed an operational layer enabling teams to monitor, manage, and intervene across a two-sided marketplace in real time.

↓ 70%

Manual Support Interventions

Coming Soon · ETA 29.03.26

View all projects →

Approach

Designing for reality —
not just the happy path.

More about me & my process →

I've spent my career working in environments shaped by real-world constraints, where decisions have consequences and systems must hold up in practice, not just in theory.

01
Cross-functional alignment
Bridging design, engineering, and business to build shared understanding before a single screen is drawn.
02
Systems thinking
Designing lifecycles, states, and workflows — not just individual screens.
03
Leaving things better
Every engagement should improve the product's foundation — making the next decision easier, not harder.

Endorsements

Trusted by the people
who've seen it firsthand.

View all on LinkedIn ↗

Recommendations from my colleagues, managers, and direct reports - people who've seen me work up close, under real constraints.

I've had the pleasure of working closely with Olivia over the past year at Deliver My Container, and I can confidently say she's been instrumental in bringing our product to life. From day one, Olivia has had a clear, expert vision for what the platform needed to be — but more importantly, how it needed to work for the customer. Her deep understanding of user journeys and workflows has shaped the marketplace in a way that feels intuitive, practical, and genuinely valuable.

Matthew Atherton Commercial Sales Director · Deliver My Container Worked together on the same team

I worked with Olivia at Deliver My Container, where she led product and design and was my direct manager. She brought structure to a complex product and was always clear in how she approached workflows, logic, and how things should actually work — not just how they looked. She was also a great mentor, giving me the support I needed to grow.

Jeffrey Racher Product-Focused UX Designer · Deliver My Container Jeffrey reported to Olivia directly

I worked with Olivia at Web Vitality as a developer on a SaaS platform, where she led product design and definition. She brought structure to the product and significantly improved how work was handed over. Her designs clearly defined flows, states, and edge cases — with a strong understanding of the underlying backend and data requirements.

Saman Sabouri Senior Software Engineer · Web Vitality Worked together on the same team

Olivia worked with us at Web Vitality and made a great impression. She's smart, pragmatic, and very good at getting to the heart of complex product problems. She brings structure and clarity to projects and is a pleasure to work with. I'd happily recommend her.

Mark Farrell Director · Web Vitality Mark managed Olivia directly

Trusted to design digital and physical spaces for